Monday, April 29, 2013
Do NOT open unknown or unexpected email attachments. Even if you recognize the email address, be very cautious with the attachment if something does not look right about the email. Even if it is sent from an address you recognize, a hacker may have spoofed a valid address and used it to deliver malicious content or a virus. Look for cues that something is not right, such as random or odd email subject titles, no text in the email, typos, lack of identifying info, etc. Source: SANS Institute
Thursday, April 25, 2013
When assisting you, the TSS HelpLine may need to know your computer operating system (i.e. Windows XP, 7 or 8) & your computer name.
To find this info out, click the Start button in the lower left hand corner, (*your start button may be rectangular or look a little different), right click on Computer, and then click on properties. From here you can view basic information about your computer.
Tuesday, April 23, 2013
Click on the following link for info/instructions.
Please contact TSS if you need any help.
Monday, April 22, 2013
Use a computer password in only one place! As annoying as it is to have to create new passwords for all your different computer accounts and secure systems, reusing passwords or using the same password all over the place is like carrying one key that unlocks your house, your car, your office, your briefcase, and your safe deposit box. If you reuse passwords for more than one computer, account, website, or other secure system, know that all of those systems will be only as secure as the least secure system on which you used that password. One lost key could let a thief unlock all of your doors. Also: don't enter your password on untrusted systems & change your passwords on a schedule to keep them fresh. Source: SANS Institute
Wednesday, April 17, 2013
Connect to Shoreline Community College resources on-the-go with the MySCC App for iPhone, iPod touch, or Android devices. The application is available to download free from the Apple® App Store or Google® Play Store. You can do things like: look up contact info for faculty & staff, save contacts & e-mail to your mobile device, access class schedules, get instant access to your Blackboard course content, watch YouTube videos, get Emergency contact information, and more.
Friday, April 12, 2013
If you are using a shared computer, log out of the system when you are done with the session – this will comply with established security measures & prevent other problems.
And if you step away from your staff computer, but will not be logging out, lock your terminal by hitting the Windows key & the letter L key. This helps protect you/your data.
Thursday, April 11, 2013
Support for the venerable Windows XP ends April 8, 2014! After that date Microsoft & TSS will no longer be supporting this Operating System. TSS may offer some support exceptions based on department & user necessity. Please contact Tech Support Services with any questions.
Tuesday, April 9, 2013
On Wednesday morning, some users may experience delays in receiving their email. This is caused by Patch Tuesday, which is when Microsoft releases a large amount of updates for Windows, Office, etc. These updates can slow down the delivery of some email the next day.
Thursday, April 4, 2013
To make things a little easier, the Firefox browser lets you import some of your items like bookmarks, settings, and data from Internet Explorer, so you don't have to manually configure them. The following article provides step-by-step instructions.
Click here to view the article
Click here to view the article
Wednesday, April 3, 2013
The Shoreline CC website and ALL other Internet connectivity from the campus will be down on Saturday, April 6 from 9-11 a.m. During the outage, anything that relies on an Internet connection from campus will be unavailable, including college e-mail. Services hosted off-campus, such as Canvas / Blackboard, will be available but NOT accessible via the college website during the outage.
Tuesday, April 2, 2013
If you are interested in helping TSS demo some interactive/web-based training options for MS Office 2007,10,13 and learn some new skills - please email Kim Chandler in Tech Support Services at firstname.lastname@example.org (she will need your name & SCC email address). Questions – email or contact at @ x5854. Thanks!